ERIC ED454925: College of the Canyons Faculty pdf

ERIC ED454925: College of the Canyons Faculty

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Description of the Book:

This survey was designed to acquire information on the opinions of college employees regarding various institutional departments. The questionnaire used both Likert-type and open-ended questions, with six response choices ranging on a scale from 1 to 5, from very dissatisfied to very satisfied to no opinion. Of the 640 questionnaires distributed to staff and faculty, 162 were returned (response rate 25%). Findings are reported by department and include: (1) for Computer Support Services, “willingness to help” and “courtesy when answering phones” rated the highest (4.6), with no items falling below 4.2 (between satisfied and very satisfied); (2) for MIS, “willingness to help” and “knowledge of the staff” rated highest, at 4.1, with the lowest score (2.7) being “ease of use of programs”; (3) suggestions to improve Institutional Development included regularly scheduled reports, more staff, and more accurate numbers; (4) average scores for Personnel Services ranged from 3.5 to 4.3, with respondents describing the staff as “wonderful to deal with”; (5) for library services, average scores ranged from 4.1 to 4.8 (for “reference assistance” and “willingness to help”); and (6) suggestions for Reprographics improvement included more room and staff, increased self-serve capabilities, and separate machines in various locations

around campus. The survey and select responses are appended. (EMH

• Creator/s: ERIC
• Date: 2001-01
• Year: 2001
• Book Topics/Themes: ERIC Archive, Ancillary School Services, Community Colleges, Computer Oriented Programs, Educational Technology, Employee Attitudes, Job Satisfaction, Library Services, Program Evaluation, School Surveys, Tables (Data), Two Year Colleges, Gribbons, Barry C., Dixon, P. Scott

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